okww Privacy Policy

1. Introduction

1. Introduction

This Policy applies to all personal data we collect through the okww website, mobile platform, customer support channels, and any promotional or affiliate channels that direct users to okww. It applies to both registered players and unregistered visitors browsing the platform. By continuing to use the platform after this Policy has been published or updated, you confirm your acceptance of the data practices described herein.

2. Information We Collect

We collect personal data in two primary ways: information you provide directly to us, and information collected automatically when you use the platform.

Information You Provide Directly

When you register an account, complete identity verification, make a payment, or contact our support team, you may provide some or all of the following:

• Full name, date of birth, and gender as required for KYC verification.
• Contact information including email address and phone number.
• Residential address and, where required by compliance rules, proof of address documentation.
• Government-issued identity documents such as National Identity Card (NID) or passport copies for identity verification purposes.
• Payment method details including mobile financial service account references (such as bKash or Nagad account numbers) and transaction references. Full payment credentials are never stored by okww directly — payment processing is handled by certified third-party providers.

Information Collected Automatically

When you access the okww platform, certain technical and behavioural data is collected automatically to ensure platform security, prevent fraud, and improve the user experience:

• IP address and approximate geographical location derived from IP data (country and city level only).
• Device type, operating system version, browser type and version, and screen resolution.
• Session duration, pages visited, game sessions played, wagers placed, and navigation paths through the platform.
• Referral source data indicating how you arrived at the okww platform (for example, from a search engine or promotional link).

3. How We Use Your Information

okww uses the personal data collected for the following lawful purposes only. We do not use your data for purposes beyond those stated here without first obtaining your explicit consent.

Account Management and Service Delivery

Your registration data is used to create and maintain your account, verify your identity, process deposits and withdrawals, and deliver the core services of the okww platform including access to games, sports betting markets, and promotional offers. This processing is necessary for the performance of our contract with you.

Fraud Prevention and Security

We use technical and behavioural data — including IP address, device fingerprint, and session activity — to detect and prevent fraud, money laundering, underage gambling, multi-accounting, and other prohibited activities. This processing is necessary for our legitimate interest in maintaining a secure, fair platform and for compliance with applicable anti-money laundering and responsible gaming regulations.

Regulatory Compliance

KYC documentation and transaction records are processed to comply with applicable anti-money laundering (AML) obligations and responsible gaming requirements. Retention of such records for the legally required period is a compliance obligation that takes precedence over any individual deletion request where a legal hold applies.

Customer Support

When you contact our support team, conversation records — including chat transcripts and email exchanges — are retained to resolve your query, maintain quality of service, and for audit purposes. Support interactions are stored for a minimum period consistent with our compliance obligations.

4. Data Sharing and Third Parties

okww does not sell, rent, or trade your personal data to third parties. We may share limited personal data with the following categories of third party, solely to the extent necessary to deliver our services:

• Payment service providers (including bKash, Nagad, Rocket, and card processing networks) for the sole purpose of processing your deposits and withdrawals. These providers are bound by their own regulatory obligations and confidentiality agreements with okww.
• KYC and identity verification service providers who assist in verifying player identity and age as required by our responsible gaming and compliance frameworks.
• Game software providers and live casino platform operators who supply the games available on okww. These providers may receive anonymised or pseudonymised session data necessary for game delivery but do not receive identifiable player profiles.
• Regulatory or law enforcement authorities, where okww is legally required to disclose information pursuant to a valid legal order, court order, or statutory obligation. In all such cases okww will, where legally permissible, notify the affected player of the disclosure.

5. Cookies and Tracking Technologies

okww uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The following categories of cookies are used:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, carry security tokens, and ensure that pages load correctly. Essential cookies cannot be disabled without breaking core platform functionality. No personal data is shared with third parties through essential cookies.

Analytics Cookies

Analytics cookies collect anonymised data about how players interact with the platform — including which pages are visited most frequently, how long sessions last, and where navigation journeys end. This data helps okww identify and fix usability issues and improve the overall platform experience. Analytics cookies do not collect personally identifiable information. You may opt out of analytics cookies by adjusting your browser settings, though this may affect certain platform features.

6. Data Retention

okww retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as is required to satisfy applicable legal or regulatory retention obligations. The following general retention periods apply:

• Account data (registration information, KYC documents, and transaction records) is retained for the full duration of the account's active life and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Customer support communications are retained for a minimum of 2 years from the date of the interaction to support quality assurance, dispute resolution, and compliance audit requirements.
• Marketing preference records are retained for as long as the player has an active account and for 1 year following account closure, to evidence opt-in consent status.
• Technical and session log data (IP logs, device fingerprints, session activity records) is retained for 12 months for security and fraud investigation purposes, after which it is anonymised or deleted.
• Where a legal hold applies — for example, where account data forms part of an active fraud investigation or legal proceedings — data will be retained beyond the standard periods described above until the hold is lifted.

7. Your Data Rights

Subject to applicable law and any legal retention obligations that may restrict or delay fulfilment of a request, you have the following rights in relation to your personal data held by okww:

Right of Access

You may request a copy of all personal data that okww holds about you. Requests will be responded to within 30 days of receipt. We may ask you to verify your identity before processing a data access request to ensure that personal data is not disclosed to an unauthorised person.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please contact our support team with the specific correction required and, where applicable, supporting documentation confirming the accurate data.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing was based on consent), or where you object to processing and there is no overriding legitimate interest. Please note that okww may be required to retain certain data for legal and compliance reasons even following a valid erasure request, as described in Section 6 above.

8. Data Security

okww implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive personal data stored in our databases, including KYC documents and payment references.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their job functions.
• Regular security reviews and penetration testing of platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Strict contractual data security obligations imposed on all third-party service providers who process personal data on okww's behalf.

While okww takes all reasonable and practicable steps to safeguard your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your account has been compromised, please contact our support team immediately via live chat.

9. Children and Minors

The okww platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has accessed the okww platform, please contact our support team immediately.

10. International Data Transfers

okww operates as an international online platform and some of our service providers and data processors may be located in countries outside Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in your country of residence, okww will ensure that appropriate safeguards are in place — such as contractual data processing agreements that impose equivalent data protection standards on the recipient. By using the platform, you acknowledge and consent to such transfers where they are necessary for the delivery of our services.

11. Links to Third-Party Content

The okww platform may contain references to or integrations with third-party game providers, payment processors, and other service partners. While okww takes care to work only with reputable partners, we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with the okww platform.

12. Changes to This Privacy Policy

okww reserves the right to update or modify this Privacy Policy at any time. When material changes are made, the effective date at the top of this page will be updated. Where practicable, registered players will be notified of significant changes via their registered email address or via an on-platform notification. Your continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated data practices described therein.

13. Contact and Data Requests

To exercise any of your data rights, to make a privacy-related enquiry, or to submit a complaint regarding how okww has handled your personal data, please contact our support team via live chat on the platform. You may also write to us at [email protected]. We will acknowledge all formal data requests within 5 business days and aim to resolve them fully within 30 days of receipt. Please note that all data requests will require identity verification before they are processed, to ensure that personal data is only disclosed to the individual to whom it belongs.

14. Governing Law

This Privacy Policy and any disputes arising from or in connection with it shall be governed by applicable international data protection principles and the general laws relevant to online service providers operating in the region. Nothing in this Policy limits any statutory rights you may have under the laws applicable in your country of residence.

15. Complaints

If you are not satisfied with how okww has handled a privacy concern or data request, you have the right to escalate your complaint to our compliance team by contacting support and requesting a formal review. okww is committed to investigating all privacy complaints thoroughly and providing a written outcome within 15 business days of escalation. We take privacy complaints seriously and treat each one as an opportunity to improve our data handling practices.

16. Severability

If any provision of this Privacy Policy is found to be unlawful, void, or unenforceable for any reason, that provision will be deemed severable from this Policy and will not affect the validity and enforceability of the remaining provisions, which will continue in full force and effect.